Full Accounting - Correcting an Incorrect Mapping

If you have mapped a Tenant receipt to an incorrect wallet, and the funds have already been transferred to the Asset Group, you can follow the steps below to do the correction:

STEP 1 : REVERSE PAID TRANSACTION/S ON TENANT ACCOUNT

If payment has been mapped to an incorrect Tenant Wallet, and the funds are no longer located in the Tenant wallet, follow the steps below to transfer the funds to the correct Wallet:  

• Navigate to Accounts -> Accounts Dashboard
• Search for the Tenant account where funds were INCORRECTLY mapped to
• Click on View to navigate into the Tenant Account
• Click on the Payment History icon at the top to open Payment History

• Locate the payments (marked "Paid") that was made from the funds received (marked "Reconciled")

• Click on the three-dot menu on the right and select View Detail
• The transaction details will be displayed on-screen
• To reverse the payment made, click on Reverse Transfer at the bottom
• You will be required to type in the word "REVERSE" in the field indicated to confirm (this is NOT case sensitive)

STEP 2 : REVERSE PAID TRANSACTIONS ON THE ASSET GROUP ACCOUNT

• Navigate to the Asset Group Accounts dashboard
• From the Payment History icon, find the correct corresponding transaction/s (marked "Paid") to be reversed
• This MUST correspond to the transactions reversed on the Tenant account
• Click on the three-dot menu on the right and select View Detail
• The transaction details will be displayed on-screen
• Click on the Reverse Transaction button at the bottom of the form
• You will be required to type in the  word "REVERSE" in the field indicated to confirm (this is NOT case sensitive)

STEP 3 : TRANSFER THE FUNDS TO THE CORRECT TENANT WALLET

• From Payment Allocations, create a Transfer to the CORRECT tenant wallet
• Submit and Approve the payment